ORDERING & DESIGN PROCESS
At Eve&Co, we take enormous pride in our products and the high standard they are produced at. Our commitment to superior invitations, and other event products, as well as the opportunity to play a part in your special events and celebrations, sets us apart from the myriad of competitors in our field.
When an order is placed through the online shop, we modify the original design to create every order specifically for you and your celebration.
It is important to note that for online shop orders, design proofs are not supplied - so you must take all precautions to ensure your event details are correct in your order submission. This includes, but is not limited to: spelling, dates, times, locations and any other specific text inclusions.
If we notice something that seems incorrect, we'll endeavour to contact you to check and rectify the oversight. However there's no guarantee that this will occur, and on the occasion an error is made and the stationery has been printed, the cost of reprinting/reproducing falls entirely on the client.
Please note that most invitations in the online shop require a minimum order quantity of 30 pieces. We do not refund requests for lower quantities than ordered. In the event you would like to increase your item quantities after ordering, we will issue an invoice via email to account for this additional cost. We always recommend ordering extras just in case you need more invitations.
Turnaround time for online orders is a minimum of 2-3 weeks, plus shipping time.
Orders will be shipped as soon as printing and production has been completed.
We know that life can shift, and if you need to cancel or change an order, please contact us immediately to ascertain whether this is possible. While we make every effort to accommodate client requests, refunds cannot be granted once an order has been printed.
ORDERING & DESIGN PROCESS
It is our belief that every event should display beautiful and uniquely-designed details. That's why we love working with you to design a completely custom look that reflects your personality and style. Whilst working with us, here’s what to expect along the way:
Booking & Consultation
Your first step is to make your booking for a Custom Design via the form here. Once your booking is confirmed and the Custom Design fee paid, we'll contact you to arrange a one-on-one phone or email meeting to discuss your stationery vision. We’d love to see your inspiration board, hear about your event, get to know you and generally get more details about your event needs.
It's important to note that Custom Design bookings are strictly limited to ensure we don't become overbooked and overworked (the biggest killer of creativity!), so it's best to book well in advance to avoid disappointment.
Once we take your brief, we’ll be able to provide you with pricing options for your individual print needs, including any stationery, signage, and other related event paperie and products. Note that the Custom Design fee covers all aspects of design but does not include print costs, which are additional.
Once your print choices and products are agreed upon and approved, we issue an invoice for products ordered and ask for a 50% deposit. This deposit covers upfront material costs during print production.
The Design Process
We begin all of our designs from a blank canvas, so our design process usually takes between 2-3 weeks, with up to two rounds of design revisions offered as part of the process. Any additional design revisions are charged at a rate of $50 per round. This will be added to your invoice and must be paid with the remaining 50% balance before your products are shipped out.
Proofing and Approval Process
You'll receive watermarked digital proofs of all your items at concept stage, and at any additional revision stages thereafter. Once you are perfectly happy with your custom design, we ask for written design approval. Your approval in writing via email acts as final approval of the designs exactly as they appear within the digital proof. Changes requested beyond this point will incur reprinting fees. In no event will Eve&Co be responsible for incorrect text that has been approved by the customer, so please check the digital proof carefully!
After approval, we then work onsite, or with our premium printers and suppliers to produce your goods. This process usually takes around 2-3 weeks, plus shipping time. Please ensure you have allowed enough time as the printing stage cannot be expedited.
Shipping & Delivery
After your order is completed, we issue your final invoice for the remaining balance owing. Once this has been paid and cleared, we arrange for the shipping and delivery of your goods.